Customer Success Manager Startup Job at BetterCloud in NYC

BetterCloud Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with user onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers (including renewals and customer growth), and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer’s specific business needs. Our role is to serve as customer advocates by delivering product feedback and feature requests to the BetterCloud team. At the end of the day, our mission is to delight our customers and have them truly love their time with BetterCloud.

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John Gannon
I have over 15 years of experience working in the trenches at successful startups, high growth companies, and VC firms. During that time, I've managed, interviewed, and coached hundreds of people -- and I've worked in almost every business functional role, including marketing, product management, and business development.
John Gannon
John Gannon
John Gannon

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