Customer Success Manager Startup Job at Bluecore in NYC

Fasten your seat belt; it’s going to be a wild and wonderful ride. After the velocity we’ve seen this year, everyone is bracing themselves for more technology advancements, more big name clients, and much more hiring. The company is maturing and growing beyond what we could have imagined and we need outgoing and fun personalities to help us make our clients our friends! 

  • Understand the client’s business (priorities, business levers, audience etc.), objectives, products, marketing strategies, competitors, requirements, operational sensitivities and technical capabilities.
  • Work with current and future clients to maintain and nurture relationships; provide guidance on program strategy and implementation paths as new features and functionality becomes available.
  • Negotiate renewals and other contract terms.  Interpret contract to ensure delivery meets obligations
  • Be a part of a cross-functional team to ensure quality delivery for customers. 
  • Ensure the service exceeds agreed upon service levels. 
  • Continually evaluate application/platform performance in order to further refine existing solutions
  • Provide structured feedback to Product Teams on serviceability, ease of deployment, and customer experience

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