Player Experience Senior Specialist Startup Job at Pocket Gems in San Francisco

Episode is a mobile animated interactive storytelling network and marketplace created by Pocket Gems, a leading mobile entertainment and games company. Episode empowers storytellers to create mobile-first stories, aiming to define storytelling for the 2+ billion people on mobile with stories that are part TV, novel, movie, and mobile game. Since launching in 2014, readers have read over 2 billion episodes and over 4 million storytellers have signed up to create their own stories, including award-winning screenwriters and published novelists. Episode also partners with major studios and industry stars to create stories such as Mean Girls: Senior Year and Demi Lovato: Path to Fame.

This is a fun, collaborative environment working on a youthful storytelling game. We are looking for a proactive Player Experience Senior Specialist to own and drive our day-to-day customer support and community initiatives to ensure our players are given the care and support they deserve. Qualified applicants will combine strong communication, conflict resolutions skills and empathy with a passion for players and games.

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