Startup Manager of Instructor Community at Udemy in San Francisco

We believe anyone can build the life they imagine through online learning. Today, more than 13 million students around the world are advancing their careers and passions by mastering new skills on Udemy. Through our global marketplace, we connect lifelong learners around the world to the largest selection of online courses created by expert instructors, and we’re just getting started.

We’re a close-knit bunch that enjoys problem-solving and collaboration, and we share a serious commitment to delivering the best possible learning and teaching experiences. Udemy’s culture encourages innovation, creativity, passion, and teamwork. We also celebrate our milestones and support each other every day.

Founded in 2010, Udemy is privately owned and headquartered in San Francisco’s SOMA neighborhood with offices in Dublin, Ireland, and Ankara, Turkey. Compensation includes full-time salary, equity compensation plan, and competitive benefits including healthcare, commuter benefits, parental leave, and an unlimited vacation policy.

We’re a small team with a big mission – to help anyone learn anything, online. We’re looking for folks who are incredibly hungry, passionate, smart, fun, and scrappy to help us achieve that mission.

Udemy’s largest asset is our vibrant, growing community of instructors. This includes more than 10,000 published instructors and nearly 100,000 experts that are in the process of building their first online course with Udemy. These partners are working professionals, top notch institutions, and everything in between.

Your job will be to ensure that Udemy’s instructors are happy, engaged, and productive, plain and simple. You’ll do this by communicating directly with instructors through a myriad of channels — our online community groups, email, phone and in person. As part of your role you will manage our community manager who is in charge of our online community groups and you will be responsible to imagine and implement new ways in which we can engage with the instructor community.

You’ll represent Udemy’s voice to our valued instructors, and you’ll incorporate instructors’ voices into our business operations and product development. You’ll need to be a naturally brilliant communicator, an empathetic listener, and a scalable, customer-centric thinker. Is that you? Great, then LET’S GO!

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