Our Customer Success team advises and guides a wide variety of customers, ensuring they launch Slack successfully, adopt it widely and are continually driving business value from Slack.
Our CSM’s work closely with customers to discover their business needs and challenges and then coach them on the best ways to use Slack to solve them.
Working closely with Slack’s Account Managers, our CSM’s provide input into their strategic customer plans, helping them to identify areas where existing customers could improve their use of Slack or uncovering new uses for Slack amongst their customer portfolio. From time to time our CSM’s may also work with Account Managers to advise prospective customers on the best way to launch Slack in their company.
Part coach, project manager, consultant and product expert, our Slack Customer Success Managers are continually focused on helping our customers improve their team communication and be successful with Slack.